Intelecom - Customer Relationship Management Services

• Telemarketing and lead generation is far more than making a cold call and persuading a prospect to make an appointment. It has to be a good call and a good appointment.
• A call handling service is far more than someone taking a message and passing it on. Calls need to handled promptly and professionally.
• A virtual office is far more than making you fit into a pre-determined package of services and meeting rooms that the virtual office provider wants to deliver.
• Call Centre Training is far more than teaching your operatives to stick to the script, ask for the appointment/sale 3 times and teaching them to handle objections by ignoring whatever is being said to them by your potential clients. They need to be able to listen carefully and then react correctly.
• Customer Relationship Management is far more than an expensive CRM software package. Customer care is vital to any business.
• Customer Contact Management is far more than making a nuisance follow up call every 3 months. Recurring revenue from customers is vital.
• Intelecom Ltd understands and can deliver the "far more" of your telemarketing and associated services, releasing you to do more selling.
• Intelecom Ltd offers a well established Customer Contact and Relationship Management Service to the corporate market in the UK and abroad.

We are aware that Customer Relationship Management [CRM] has become a key driver in the long-term strategy for most companies. Many have invested heavily in software packages for managing customer relationships only to find it all boils down to someone who is capable of picking up the phone and making a call that professionally represents your company.

That is precisely what we do best.

Developing and managing a relationship with a customer or a potential customer is a time-consuming deskbound job.

We are always available to make those tedious follow up calls.
We are always available to spend the time finding the correct contact and qualifying them properly.
We are never too busy to talk to them about their needs and how your company can add value to theirs.

If your sales graph looks this:

Typical Sales Cycle

Your sales people are probably caught in the trap of cyclical pipeline creation followed by intense periods of selling.
Keeping a pipeline full is an ongoing activity and should not be done at sporadic intervals.
For years we have specialised in enhancing and developing customer relationships to keep the pipeline flowing and are therefore uniquely poised to offer you a bespoke service.
We undertake both long and short-term projects.
For many of our clients we are a permanent marketing arm, for others we give their business a fresh boost at periodic intervals.
Some of our clients prefer an in-house team of people to back up their sales forces. Our specialist training ensures that your team do not sound the same as most call centre operatives.

Either way, you are a highly valued customer.

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